My Vapist Delivery Policy
1. Delivery Zones and Charges:
“My Vapist” provides free delivery services to customers within Dubai. Please check our website or contact our customer service for detailed information on delivery zones and associated charges.
2. Delivery Times:
Estimated delivery times will be provided at the time of order confirmation and may vary based on the delivery location.
3. Order Tracking:
Upon order confirmation, customers will receive an email with a tracking number for their shipment. This tracking number can be used to monitor the status and location of the delivery.
4. Delivery Partners:
“My Vapist” collaborates with trusted delivery services to ensure the secure and timely delivery of your orders. While we strive to meet estimated delivery times, unforeseen circumstances may lead to delays. We appreciate your understanding in such instances.
5. Age Verification:
For all vape product deliveries, our delivery personnel will perform age verification upon delivery. The recipient must be of legal smoking age in the delivery location. Please have a valid ID ready for verification.
6. Receiving Your Order:
Upon delivery, please carefully inspect your order for any damages or discrepancies. If you observe any issues, contact our customer service team within normal time hours to report the problem.
7. Cancellations and Modifications:
Once an order is confirmed, cancellations or modifications may not be possible. We recommend reviewing your order carefully before completing the purchase. If assistance is needed, contact our customer service team as soon as possible.
8. Returns and Refunds:
For information on returns and refunds, please refer to returns and refunds policy.
9. Contact Information:
If you have any questions or concerns regarding your delivery or our delivery policy, please reach out to our customer service team at info@myvapist.store or +971 52 631 2222.
10. Policy Updates:
“My Vapist” reserves the right to update the delivery policy at any time. Customers will be informed of any changes through our website.